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FAQ

Frequently asked questions

Answers to the questions we hear most. If you do not see yours, our team is one message away.

The basics

What is eūvita?

eūvita is a functional medicine telehealth platform. We combine a deep biomarker panel with licensed physicians who can diagnose, prescribe, and build a personalized plan, so your care is driven by your own data rather than a generic protocol.

Is this a real doctor visit?

Yes. You meet with a licensed physician over a secure telehealth visit. The physician reviews your labs and history, answers your questions, and decides what, if anything, is appropriate to prescribe.

Where is eūvita available?

Availability depends on where you live, because your physician must be licensed in your state. Product and service availability varies by state. If we are not yet live in your area, we will let you know during sign-up.

Labs and results

Do I need lab work?

Most members start with a lab panel so their plan is built on real biomarkers. You can order labs through eūvita with at-home phlebotomy or a nearby draw site, or bring recent blood work from the last 30 days if you choose the visit-only option.

How do I get my blood drawn?

After you order, you will receive a requisition and can complete your draw at a partner lab or, where available, with at-home collection. Results flow back into your portal and are translated into a clear summary.

Are lab results a diagnosis?

No. Lab results alone are not intended to diagnose any condition. They inform the conversation with your physician, who interprets them in the context of your full health picture.

Pricing and membership

How much does it cost?

eūvita Core is a one-time start: $199 for a visit only (bring recent labs) or $399 for labs plus your visit. From there, memberships are monthly: Hormone Optimization $199/mo, Weight Optimization $249/mo, and Whole Health $499/mo. Hormone and Weight carry a six-month minimum; Whole Health a three-month minimum, and a twelve-month commitment waives your first month. Exact pricing is shown before you check out, with no surprise charges.

What do the memberships include?

Every membership begins with eūvita Core and includes a physician every quarter with always-on chat in between, plus a NASM-certified wellness coach. Hormone Optimization adds a quarterly hormone panel and protocol medication; Weight Optimization adds a physician-set weight protocol with medication and habit coaching; Whole Health adds BiomarkerIQ™ twice a year, monthly dietitian and trainer sessions, quarterly SleepOS™, and 20% off medications. You can also book fitness or nutrition sessions a la carte.

Can I use my HSA or FSA?

Many eūvita services may be eligible for payment with an HSA or FSA, but eligibility is determined by your plan administrator. On request we can provide an itemized receipt (a superbill) you may submit to your insurer for possible out-of-network reimbursement. Reimbursement is not guaranteed.

Do you take insurance?

eūvita operates on a private-pay basis and is out-of-network with insurance carriers. We do not bill Medicare, Medicaid, or private plans on your behalf.

Prescriptions and medications

How do prescriptions and refills work?

If your physician prescribes treatment, it is fulfilled and shipped to you. Refills are automated so you never run out, and you will get a reminder before each shipment with the option to pause, adjust, or talk to your care team.

Are compounded medications FDA-approved?

Compounded products are not approved or evaluated for safety, effectiveness, or quality by the FDA. Your physician will discuss whether a compounded therapy is appropriate for you and review the relevant considerations.

Privacy and support

Is my health information private?

Protecting your information is fundamental to how eūvita is built. Your data is handled in line with our Privacy Policy and, where it applies, the HIPAA Notice of Privacy Practices.

How do cancellations and refunds work?

Cancellation and refund terms depend on what you purchased. See our Return & Refund Policy for the details.

How do I reach a human?

Visit our Help Center to send us a message, or email support@euvitahealth.com. Members can also message their care team directly in the portal.